Exchange & Return Policy

Bin Rahmat Atelier Assurance

Exchange & Return Policy

We take immense pride in the tailored posture and arch craftsmanship of every cap. If your parcel is not completely up to your satisfaction, we provide a transparent 7-Day Doorstep Assistance to keep your experience seamless.

General Eligibility 7-Day Window

  • All exchange or return requests must be reported to our concierge within 7 days of parcel delivery.
  • Articles must be completely unused, unwashed, and free of any fragrance or wear marks.
  • Original packaging, intact brand tags, and the barcode label must remain attached. Any article sent back without its barcode/tags or in used condition cannot be accepted for refund or exchange.

Exchange Procedure & Shipping Rules

To exchange a size, color, or article, you will be required to send the parcel back to our Karachi atelier via any reputed courier service (such as Trax, TCS, Leopard, or PostEx) to the official return address provided by our team.

• If the mistake is on our end (Defective piece, damaged item, or wrong size dispatched):
We will take full responsibility. Once verified upon receipt, we will reimburse the courier charges you paid to return the parcel, and your replacement will be dispatched at zero additional shipping cost.
• If the exchange is due to customer preference (Size re-selection, color swap, or personal choice):
The customer is responsible for all transit expenses. You will bear the courier charges for sending the item to us, as well as the standard shipping fee for dispatching the new replacement parcel back to you.

Return & Refund Terms

  • Initial Outward Shipping Charges Are Non-Refundable:
    The courier fees paid when your order was initially dispatched from our atelier are strictly non-refundable. They will only be refunded if the return is caused by our error (incorrect article or manufacturing defect).
  • Preference Returns: If you choose to return an item simply because you changed your mind or do not prefer the style, only the actual product price will be refunded; outward delivery fees will be deducted.
  • Quality Inspection & Payout Timeline: Once your return parcel arrives at our atelier, our inspection team will review the rigid crown shape, stitching, and tags. Upon successful verification, your refund will be transferred directly to your bank account / digital wallet within 7 to 10 business days.
Official Concierge Desk

Have a question or need to initiate an exchange? Reach out directly via WhatsApp at +92 315 1051080.

Office Hours: Monday through Saturday, 9:00 AM to 9:00 PM (PKT).
Please allow brief delays during high inquiry periods; our support team personally responds to every client.

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