Return & Exchange Policy

14-Day Return & Exchange

Customers may request a return or exchange within 14 days of receiving their order.

Eligibility Criteria

To qualify for a return or exchange:

• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, and accessories must be intact.
• The item must be returned in the same condition in which it was received.

Mandatory Parcel Opening Video

For quality assurance and claim verification, customers are required to record a clear, uninterrupted parcel opening video at the time of delivery.

• The video must start before opening the package and continue without cuts or edits.
• Claims regarding missing, incorrect, damaged, or defective items may not be processed without a valid opening video.

Shipping & Delivery Charges

• Return and exchange shipping costs are the responsibility of the customer.
• Original shipping charges are non-refundable.

Non-Eligible Returns & Exchanges

We reserve the right to decline return or exchange requests if:

• The request is submitted after the 14-day return period.
• The product has been used, damaged, altered, or washed.
• Original tags, packaging, or accessories are missing.
• A required parcel opening video is not provided for product-related claims.

Return & Exchange Process

To initiate a return or exchange, please contact our customer support team with:

• Your Order Number
• Reason for Return/Exchange
• Parcel Opening Video (if applicable)
• Photos of the Product (if required)

Once your request is reviewed and approved, further instructions will be provided.

Bin-Rahmat reserves the right to make the final decision regarding all return and exchange requests.